Cancellation & Refund Policy

Last updated on August 15th, 2025

At InLightss, we are committed to ensuring customer satisfaction. This policy outlines our approach to order cancellations, refunds, and product-related issues.

Order Cancellation

We understand that circumstances may change after placing an order. Our cancellation policy is designed to be fair to both customers and our business operations.

            Important: Cancellation requests are considered only if submitted within the same day of placing the order.
        

Please note that cancellation requests may not be processed if:

Orders have already been communicated to our vendors or suppliers
The shipping process has been initiated
Products have been dispatched from our facility

Refund Process

Refunds are available in specific circumstances:

Orders cancelled before shipping (within same day of order)
Cases where replacement is not possible or suitable
Orders that cannot be fulfilled due to stock unavailability

Processing Time: Approved refunds are typically processed within 3-5 business days. The actual time for funds to appear in your account may vary depending on your bank or payment method.

Product Quality Issues

We stand behind the quality of our products. If you receive a product that doesn't meet our quality standards:

Please report the issue within the same day of receiving the product
Our customer service team will investigate the matter thoroughly
We may request photos or additional information to assess the situation
Appropriate solutions will be provided based on our investigation

Damaged or Defective Items

If you receive damaged or defective products:

Report the issue immediately upon receipt
Document the damage with photographs if possible
Our team will assess the condition directly
We will provide appropriate solutions based on the assessment

Product Replacement

Instead of traditional returns, we offer a replacement policy for defective items:

We will send replacement parts for products with issues
Replacement products will be shipped at no additional cost
We ensure that replacement items meet our quality standards

Note: We do not offer traditional return shipping for products. Our focus is on providing quality replacements and resolving issues promptly.

Warranty Information

For products that come with manufacturer warranties:

Please refer warranty claims directly to the manufacturer
We can assist in connecting you with the appropriate warranty service
Warranty terms and conditions are provided with the product

How to Request Cancellation or Report Issues

To cancel an order or report product issues:

WhatsApp: +91 7015034497
Email: support@inlightss.com

Please provide your order number and detailed description of the issue when contacting us.

Contact Information

For questions about this policy or to discuss specific situations:

Address: Sukhram Hospital, Adarsh Colony, Palwal, Haryana, 121102, India
Email: support@inlightss.com
WhatsApp: +91 7015034497

Back to Home